The perfect stylish storage solution for makeup/hair tools. The lay-flat drawstring opening allows you to see all the contents with ease. Made from soft, heat and impact resistant material it is an ideal travel bag and for hair styling tools that are cooling down after use. Simply pull the drawstring and all the contents are stored neatly together. The outer pocket takes care of smaller items (clips, cotton buds etc) with non-slip rubber base will grip your dressing table for ease of use.

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Delivery

Where’s my order?

Have you had your dispatch email? If yes, then your order is on the way. Your courier will then directly email you a tracking reference and delivery update. Please remember to check your junk email folder

How long does it take to dispatch my order?

Orders are usually dispatched within 24-48 hours

What are the delivery lead-times?

Excluding highlands & islands, delivery takes 3-5 working days, excluding weekends & bank holidays

How will my order be delivered?

Someone will need to be available to receive, check and sign for your order.

Large, heavy items are sometimes delivered on a pallet so you will need to ensure you have assistance with carrying the product.

As standard our items are delivered Monday – Friday.

Why did I receive one item but not the other item(s) I ordered?

We choose the fastest courier for your item(s) depending on the size and weight of each item so orders are shipped separately

You can track the status of your order using the tracking number provided in your dispatch email. For further assistance please contact [email protected] and one of our agents will help you.

Returns

How do I return an item?

We understand that sometimes you may change your mind about an item or not like how it looks when it arrives. To return unwanted items please contact us before sending your item back with your order number and reason for return. You may be responsible for the cost of returning items to us. Items must be returned in their delivered condition (ie unbuilt and boxed suitable for courier transit).

Refunds will only be given after the returned item has been received and inspected and you should use a registered post or recorded delivery when returning goods.

The address for returning items is:

Alfresia Returns
Vale Mill (Rochdale) Ltd
Barlow Street
Rochdale
OL16 1TG

(Please contact us before returning any item and, once the return is confirmed, ensure your name, address and order number is included with the package)

I’ve received a faulty item, what do I do next?

If you receive a faulty or damaged item please contact us within 7 days, we may ask for information and images of the damage.

All items and packaging are checked upon leaving our warehouse. In the unfortunate event your item arrives damaged please notify the courier in all instances. Please do not accept delivery if there is apparent damage - tell the couriers and then contact us with details of the issue.

We can then advise how to proceed and arrange for a replacement or refund where necessary.

Minky Scrunchie Beauty Bag – Black & Pink

How do I return an item?

I’ve received a faulty item, what do I do next?